KATHMANDU, Dec 18: The Hello Sarkar, government’s official portal under the Office of Prime Minister and Council of Ministers to receive public grievances, has launched a call center.

According to Hello Sarkar’s officer Ramchandra Koirala, the call center services have been in place since December 14. The objective of the operation of a call center is to operate the Hello Sarkar’s activities through a wire system and instantly report public grievances to authorities concerned.

Now, public can report their problems to the government by dialing 1111 through a call center. Center’s employees will immediately report their issues to authorities concerned through a computer system. The recording system is also available at the center.

Hello Sarkar’s employee Rupak Aryal hoped that with the launching of a new system, they need not deal with such type of people who used to call at the Hello Sarkar’s system in the past just for fun. The call center services are available from 7:00 am to 9:00 pm every day. The portal was launched on November 3, 2011 also receives public grievances through email, facebook and twitter as well. Its call center receives up to 15 complaints daily.

KATHMANDU, August 2: The ‘Hello Sarkar’ established as a grievance – hearing mechanism of the government will now be turned into a call center.

The change is being made as the ‘Hello Sarkar’ has proven to be ineffective as it does not directly address the people’s grievances.

Hello Sarkar Program Chief, Pradhumya Prasad Upadhyay, said the mechanism will be transformed into a call center so that the public can directly complain to the concerned official regarding the problems. Now the government staff will not have to note down the complaints coming from the members of the general public.

Hello Sarkar’s Information Technology Director, Mukesh Regmi, said the complaints received at the call centre will be channeled to the concerned authority and the official in question will directly address the problem.

The complaints going through the call center will also be sent to the mobile phones of the Prime Minister, ministers, secretaries and the concerned officials. RSS